FREQUENTLY ASKED QUESTIONS
Do I need to make an appointment? +
Appointments are not necessary but are preferred as it allows us to allocate you to your very own bridal stylist for an hour completely dedicated to you. If you do pop in without an appointment there may be wait as brides who have booked before do have priority. However, we hate to turn brides away so if you do drop by we will do all that we can to help you find your dream gown.
How do I make an appointment? +
You can book online, call or email us.
What to expect at your appointment +
At Marry Me Bridal we pride ourselves on giving the best possible customer service, so together a stylist and the bride will pick out approximately 5 dresses to try during the hour appointment.
Wearing shape wear isn't necessary however can help if you plan to wear them on the day/ or you are interested in crepe fabric dresses.
We love bridal entourages and think they are a very important part of the process, if you do choose to bring one along we recommend 2 to 3 guests (especially on Saturdays) as it can get very crowded.
Unfortunately we do NOT allow photos as this infringes on the Designers Copyright. However we do understand it can be difficult to show other people the dress for second opinions (especially if they are over-seas) so we do allow Face-Timing.
Once the dress is yours and you have put a deposit down you are more than welcome to take as many photos as you would like!
What sizes do you stock? +
Most of our gowns are size 10-12, however we do also have a plus sized range going up to size 20.
Do you offer made-to-measure? +
We stock leading Australian and overseas designers who make their gowns in stock standard sizing. Design changes are sometimes possible to your gown which comes at an additional charge. We offer on-site alterations that can accomodate your needs or we can recommend local dressmakers who have a good industry reputation.
Do you offer alterations/dressmaking services? +
For any bride that has bought their gown from us there is in-house alterations available at an ADDITIONAL cost.
Do you sell Bridesmaid gowns and/or Mother of the Bride? +
No we only sell Bridal gowns with exception of also stocking Flower Girl Dresses
How long before my wedding should I organise my bridal gown? +
We recommend at least 6-8 months before your wedding date. If you are getting married sooner, we can still accomodate you, and depending on your gown selection we can either offer you the option to purchase a gown off-the-rack or a new gown with a rush delivery fee.
Refund Policy +
We are not required to provide a refund if you change your mind about the services you asked for.
But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:
• has a problem that would have stopped someone from purchasing the service if they had known about it
• is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time
• does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
• creates an unsafe situation.
If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid. If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.
Please keep proof of your agreement—e.g. your invoice or quote.